Terms of Service

1. About these terms

This website at brightflw.online is operated by Bright Flower Retreats Ltd, a company registered in England and Wales under company number 15839894, with its registered office at 16 St. Michaels Road, Worthing, BN11 4SD, United Kingdom ("we", "us", "our").

By using this website you accept these terms. If you do not accept them, please stop using the site.

2. Using the website

You may use the site for personal, non-commercial purposes and to enquire about or book our services. You agree not to:

• use the site in any way that is unlawful or fraudulent;
• attempt to gain unauthorised access to the site, its server, or any connected system;
• introduce viruses, malware, or any other harmful material;
• scrape, copy, or republish the site's content without our written permission;
• misuse the contact form (spam, unsolicited marketing, abusive messages).

3. Intellectual property

All content on this website — text, images, graphics, logos, and layout — is owned by Bright Flower Retreats Ltd or used with permission. You may view and print individual pages for personal use. Any other use requires our written consent.

4. Enquiries and bookings

Submitting the contact form on this site is an enquiry, not a confirmed booking. A booking is only formed once we have confirmed availability in writing, you have paid the deposit requested, and you have received a booking confirmation from us.

At the point of booking we will send you the specific terms that apply to that retreat, including dates, price, and what is included. Those specific booking terms, together with these general terms, form the contract between us.

5. Pricing and payment

Prices are quoted in Pounds Sterling (GBP). A deposit is payable at the time of booking; the balance is due in advance of the retreat as set out in your booking confirmation. Payments that fail to clear by the due date may cause the booking to be cancelled.

6. Cancellations and refunds

Because our retreats run with small guest numbers, cancellations have a real impact. Our standard cancellation terms are:

• More than 60 days before arrival: full refund less a non-refundable administration fee.
• 30–60 days before arrival: 50% refund.
• Fewer than 30 days before arrival: no refund, though we will try to transfer your place to another date where possible.

If we cancel a retreat for reasons within our control, you'll receive a full refund of all monies paid. We may offer, but cannot guarantee, a transfer to a future date.

7. Your conduct at retreats

Our retreats are shared spaces. We expect guests to treat other guests, our team, and partner-venue staff with respect. We may ask a guest to leave, without refund, if their behaviour poses a risk to others.

8. Health, safety, and liability

You are responsible for telling us, before your retreat, about any medical condition or dietary requirement that could affect your participation. Our retreats are not a substitute for medical treatment.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded under English law. Subject to that, our total liability in connection with any booking is limited to the total amount you paid us for that booking.

We are not liable for losses that are not a foreseeable consequence of our breach, or for losses caused by events outside our reasonable control.

9. Third-party links

The website may link to other sites we don't control. We are not responsible for the content, privacy practices, or availability of those sites.

10. Changes to the terms or the site

We may update these terms from time to time. The version in force at the moment of your booking is the version that applies to it. We may also change or suspend the website without notice.

11. Governing law

These terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. How to contact us

If you have any question about these terms, please write to us at info@brightflw.online or at the postal address above.